Worldwide Shipping • info@aliyafj.com

Orders & Shipment

Products sold on the website

The Client may select one or several products from among the various categories on offer on the Website.
The Client acknowledges that the contents of the Website may change and Aliya Fine Jewellery reserves the right to modify the assortment of products offered on the Website at any moment, without prejudice to the orders made by the Client.
Prior to making an order, the Client may find a description of the core features of the product or products he/she wishes to order on the website.

Prices

The product offering and prices are valid for as long as they are visible on the Website.
The Client acknowledges and hereby accepts that the product sale price depends on the country of delivery, which conditions the currency in which the price will be shown.
In the event that the Client’s country of delivery has not been referenced by Aliya Fine Jewellery on the day the order is made, the Client acknowledges and hereby accepts that the product sale price results from the conversion of the price shown on the Website into the currency of the product’s country of delivery using the applicable exchange rate at the time the order is confirmed.
Aliya Fine Jewellery reserves the right to change its prices at any moment but undertakes to apply rates in place as the time the Client’s order is confirmed, subject to the availability of the products at that date.

Payment

Payment in full is required for production to begin.
After your order is completed, you will receive an automated email including your invoice.
Please note this email may be in your spam folder if you are ordering for the first time.
Aliya Fine Jewellery accepts Visa, American Express, Master Card, and PayPal. If you want to pay by bank transfer contact us directly at info@aliyafj.com

Tax refund

All orders placed through Aliya Fine Jewellery’s Online Shop are exempt from VAT refunds.
The VAT is calculated according to tax regulations of the country in which the order is submitted.

Insurance

Everything we ship is completely insured by DHL.
DHL is responsible for items damaged or lost in transit.
Depending on your location, goods can be delivered directly by our private staff.

Shipping and Returns

Delivery is free for HONG KONG.
All order will dispatched in 2 – 5 weeks.
Aliya Fine Jewellery will deliver within the time agreed upon purchase.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
The products will be delivered in person against signature.
If you have an urgent order, please contact us by email info@aliyafj.com, and we will do our best to arrange an express delivery.
As all jewellery is made-to-order, we therefore accept no exchanges, returns or requests for refunds.
While we take great care to inspect the quality of every piece before shipping, if you receive a new piece of jewellery from us that is defective (missing a stone, scratched gold, faded rhodium etc.) please notify us at Info@aliyafinejewellery.com within 24 hours.
Note: Please include a full description of the problem or damage, along with photographs.

International Shipping

We ship internationally.
All order will dispatched in 2 – 5 weeks.
The charge(s) are quoted directly through our website for all international shipping depending on the destination of the order.
If you are receiving your order outside of Hong Kong, you will be responsible for all taxes / duties incurred through the customs department of your country.
We are unable to pre-calculate this fee as the cost is determined by each country’s customs.
It is possible for some orders to experience a delay in customs. We have no control over this and ask that you contact your local customs agency if necessary.
All orders are fully insured and packed securely in branded packaging.
To ensure all items are delivered securely, all deliveries require the customer’s signature.
We ship worldwide but we do not ship to P.O. Boxes.

Timing

All product items are made to order and may take between 2 to 4 weeks to be ready for shipment.
For International Deliveries, please estimate about 7 to 14 business days from the day it is shipped.
During peak periods production times may take longer. If we anticipate or if there are any delays we will contact you as soon as possible.
Note: There can be no changes to orders once production begins. Please take care while placing your order to ensure everything is correct